CRM Saturday – Sydney, Australia – 2017

Sydney - CRM Saturday with Sponsors

Speakers

Neil Benson
Neil Benson
Microsoft MVP | Chapter Lead - Sydney | Director - KPMG

Microsoft MVP | Chapter Lead - Sydney | Director - KPMG

Neil has 10 years’ experience starting and leading successful Customer Engagement practices in the UK, US and Australia. He has been implementing CRM using the Scrum agile framework since 2009. With 15 years’ experience, he is a specialist at winning, envisioning and delivering CRM projects that provide clients with amazing results.

Neil has received the Microsoft MVP award for Business Solutions since 2010 for his contribution to the CRM community. He has spoken at numerous user groups and conferences; and has published two CRM books.

Neil Benson
Microsoft MVP | Chapter Lead - Sydney | Director - KPMG
Nadeeja Bomiriya MVP
Nadeeja Bomiriya
Microsoft MVP | Chapter Lead - Australia | Dynamics 365 Practice Lead

Microsoft MVP | Chapter Lead - Australia | Dynamics 365 Practice Lead - Velrada | President - Melbourne Dynamics 365 User Group | Blogger – Dyn365Apps.com

Nadeeja has 15 years of experience in implementing complex integrated systems using Dynamics 365, SharePoint, Web Apps, .NET, and IoT. He received Microsoft MVP award for Business Services in 2017 for his contribution to Dynamics 365 Customer Engagement community. He currently works as Dynamics 365 Practice Lead at Velrada.

Nadeeja Bomiriya
Microsoft MVP | Chapter Lead - Australia | Dynamics 365 Practice Lead
Arman Masoudi
Arman Masoudi
Technology Evangelist - Sr Product Marketing Manager | Microsoft | Dynamics 365

Technology Evangelist - Sr Product Marketing Manager | Microsoft | Dynamics 365

For over 15 years, he has been helping organisations increase sales, market penetration and awareness for complex IT and business products and services in APAC.

He has extensive and diverse experience (pre and post sales) with Cloud, Customer Experience (CX), Marketing Automation, CRM, Customer Service, Social Platforms, Business Process Automation, Knowledge Management and Enterprise Content Management solutions.

Today at Microsoft, He is responsible for the sales and marketing strategy of the Microsoft Dynamics 365 product suite in Australia.

Arman Masoudi
Technology Evangelist - Sr Product Marketing Manager | Microsoft | Dynamics 365
Greg Olsen
Greg Olsen
Microsoft MVP | Solutions Architect

Microsoft MVP | Solutions Architect - Sable37

I am currently a Dynamics 365 MVP, Solution Architect with Sable37 and been working with CRM for over 10 years, right back to version 1.2. I currently lead the Dynamics 365 User Group in Auckland, New Zealand on a monthly basis since 2010. We currently have over 500 members.

Greg Olsen
Microsoft MVP | Solutions Architect
George Doubinski
George Doubinski
Microsoft MVP | Technical Director

Microsoft MVP | Technical Director - Alexanders IT

Microsoft Dynamics 365 MVP. Architect. Coder. Author. Blogger. Speaker. Trainer. Specialist in all things difficult.

If you cannot find George online committing code to github, poking http://crmtipoftheday.com or talking on http://crm.audio, it must be a rare occasion when he sleeps, spends time with his family or travels from A to B.

George Doubinski
Microsoft MVP | Technical Director
Leon Tribe
Leon Tribe
Microsoft MVP | Associate Director | Lead Architect

Microsoft MVP | Associate Director - KPMG| Lead Architect -

Leon Tribe is a Dynamics 365 (CRM) consultant and business thought leader based in Sydney, Australia.

Leon holds an honours degree in quantum physics and an MBA in strategy and leadership. Leon’s passion is “solving business problems through the intelligent use of technology”.

Leon began working with CRM systems in the late 1990s. He moved to Deloittes in 2001 to hone his consulting skills and was part of the first group of consultants in Australia trained on the beta edition of Microsoft CRM 1.0. Today he continues consulting to businesses large and small though the Technology Enablement division of KPMG Australia.

A prolific business writer, Leon has been writing on consulting and the CRM industry for almost ten years. Leon advises industry bodies, recently acting as a specialist advisor to a white paper published by the Australian Direct Marketing Association on digital marketing.

In recognition of his work the Dynamics CRM product, Leon was awarded Microsoft’s Most Valuable Professional award in 2009 and has been renewed every year since.

Leon Tribe
Microsoft MVP | Associate Director | Lead Architect
Dipankar Bhattacharya
Dipankar Bhattacharya
APAC Capability Lead

APAC Capability Lead - Dynamics 365 - SMS Management & Technology

Dipankar has 15 years IT industry experience with over a decade with Dynamics platform. Currently, he works for Australia’s one of the largest Dynamics 365 Partners, namely SMS Management & Technology, as their Asia Pacific Practice Lead for the Dynamics 365 business.

He has worked as a Solution Architect over 15+ mid to large scale Dynamics solutions in leading organisations across the globe. He has extensive knowledge in Customer Service vertical and worked for many organisations to help them uplift their contact centres and digital channels. He has a strong expertise in multi-channel (e.g. Phone, Email, Chat, Portal, Social) customer care solutions using Dynamics and Unified Service Desk

Dipankar Bhattacharya
APAC Capability Lead
Ken Struthers
Ken Struthers
Co-Founder & General Manager

Co-Founder & General Manager - Barhead Solutions

Ken along with Barhead management team have been working together in CRM since March 2000. Working initially on Siebel based solutions, the team made the change to salesforce.com in 2004 with

the creation of Okere, a leading enterprise salesforce partner originating in New York, with offices in Sydney, London and Manila. Okere was acquired by Fujitsu in 2007.

Following on from Okere/Fujitsu, the team founded GlobalOne in 2009 which was re-branded to Cloud Sherpas in 2012. Cloud Sherpas became one of the largest salesforce.com implementation partners in the world, and the largest in Australia. Cloud Sherpas was acquired by Accenture in 2015.

Barhead was initially created as a Microsoft R&D venture in the Philippines in 2014. Barhead launched in Australia as a focused Dynamics 365 partner in 2016. Barhead have recently been award the 2016/2017 Microsoft Dynamics 365 ISV of the Year – Asia Pacific.

Ken Struthers
Co-Founder & General Manager
Sahan Wijayasekera
Sahan Wijayasekera
Solutions Architect | Organizer - Melbourne | Committee Member Melbourne Dynamics 365 User Group

Solutions Architect | Organizer - Melbourne | Committee Member Melbourne Dynamics 365 User Group

Sahan has been working with Dynamics CRM for the last 8 years starting with version 3.0 . Sahan currently works for DXC Eclipse as a Solution Delivery Manager/Solutions Architect.

Sahan Wijayasekera
Solutions Architect | Organizer - Melbourne | Committee Member Melbourne Dynamics 365 User Group
Gill Walker
Gill Walker
Managing Director

Managing Director - Opsis

Gill Walker has 14 years of experience in training and implementing Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM). Gill has a passion for CRM, and for sharing her knowledge about CRM in Microsoft Dynamics 365. Gill is a CRM trainer and an all-round Microsoft Dynamics CRM guru as well as a keynote speaker. She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they let on, and loves to work with all users to give them the confidence to fly with CRM.

Gill says “I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT”. This presentation is only an overview of the different techniques available and when each is, and is not, appropriate.

Gill Walker
Managing Director
Rumana Dewan
Rumana Dewan
APAC Regional Sales Director

APAC Regional Sales Director - PROS

Rumana Dewan brings her expertise in pricing to businesses in over 40 industries across Australia and New Zealand. Working in partnership with her clients, she demonstrates how pricing guidance can help you navigate constant market disruptions, and realise your revenue and profit potential.

Rumana Dewan
APAC Regional Sales Director
Guy Riddle
Guy Riddle
CRM Solution Architect & Specialist

CRM Solution Architect & Specialist | Empired Ltd

Guy has over 30 years of IT industry knowledge and experience delivering business solutions across both commercial businesses and government agencies. He has lived and worked in London, Hong Kong and Sydney. His working career has principally been in Consulting, working with a variety of technology platforms and software applications, but with a common theme that all the solutions he worked on were predominately either ERP or CRM focussed.

Guy has been working with Microsoft Dynamics CRM since 2002 and was one of the original worldwide Beta Program participants (and still today continues to provide feedback to the Microsoft CRM R&D team). He was also one of first in the world to receive a Microsoft’s Most Valuable Professional (MVP) Award for his contribution to the Microsoft CRM community, an accolade he held for 13 years. Guy possesses extensive working knowledge of business processes in designing CRM solutions, across a broad range of industries

Guy Riddle
CRM Solution Architect & Specialist
Nick Davey
Nick Davey
CRM Strategist

CRM Strategist - Barhead Solutions

Most people choose a role and excel in that area. Not Nick Davey. He chose a topic that he was passionate about, Customer Centricity, and built a career in different roles but always focused on that topic. He has therefore been a GM, Architect, Project Manager, Account Manager, Consultant working across 4 continents during his career. He has seen things that have worked, failed and evolved. Over the course of this varied experience, Nick is able to share learnings on what truly is important for initiatives to succeed. It isn’t theory. Its practice learnt at the coal face and willing to be shared to help others being derailed by common potholes.

Nick Davey
CRM Strategist
Haley Glasgow
Haley Glasgow
Strategic Consultant

Strategic Consultant - PROS

Haley has had a stellar career at PROS for over 5 years based in PROS’ headquarters in Houston. In that time, Haley has worked with customers across many different industries to develop and implement the most appropriate solution for the customer.

Haley Glasgow
Strategic Consultant
Andrew Charlton
Andrew Charlton
Director | Process, Productivity & CPQ Maven

Andrew Charlton
Director | Process, Productivity & CPQ Maven
Stephanus Natawardaja
Stephanus Natawardaja
Solution Architect

Solution Architect | Barhead Solutions

Stephanus has over 10 years of industry experience. A Microsoft Certified Professional (MCP) and Technology Specialist (MCTS) with in-depth knowledge of Cloud Productivity and integration solutions, including Office 365 (especially Dynamics CRM and SharePoint), Azure, and SQL Server Integration Services (SSIS).

Stephanus Natawardaja
Solution Architect
Russell Nankervis
Russell Nankervis
Senior Consultant

Senior Consultant - CRMCorp

Russell Nankervis
Senior Consultant
Elaiza Benitez
Elaiza Benitez
CRM Consultants

CRM Consultants - State of Matter

Elaiza has been working with Dynamics since 2009 so have come up with some handy recommendations along the way when it comes to custimisation and configuration.

Elaiza Benitez
CRM Consultants
Bruce Sithole
Bruce Sithole
CRM Manager - Tech Lead

CRM Manager - Tech Lead - FlexiGroup Limited

Dynamics CRM & Dynamics 365 fan. Passionate about tech & sports. Liverpool FC will win the league next season!

Bruce Sithole
CRM Manager - Tech Lead

Gold Sponsors

Microsoft
PROS
Experlogix-Excelerate
Barhead Solutions
DXC-Eclipse

Silver Sponsors

ClickDimensions
Kingswaysoft SSIS

Agenda

Keynote and Strategy Stream

CRM Saturday - Sydney - Keynote and Strategy

Technical Stream

CRM Saturday - Sydney - Technical

Tickets

Tickets are free, although spaces are limited to the first 100 Registrants

Reserve your free place

Registration for CRM Saturday Sydney 2017 is now open, 100 Limited Places





Frequently Asked Questions

Check out the FAQs to find the answers to common questions. Can’t find your question answered here? Contact us.

When & Where will CRM Saturday Sydney take place?

August 12, 2017

Colombo House Theatres
University of New South Wales – Kensington campus
Ground Floor, Map Reference B16
Gate 4, High Street
UNSW
Kensington, NSW 2052

https://www.venuesandevents.unsw.edu.au/faqs/

Campus Map – http://www.facilities.unsw.edu.au/sites/all/files/KENC%20Campus.pdf

How to get there:

https://www.venuesandevents.unsw.edu.au/venue/kensington/colombo-house-theatres-unsw/colombo-house-theatres-location/

Driving:

Enter through Gate 13, Barker St. Park in multi-level parking station. Parking is complimentary and unlimited on weekends and weekdays after 7:00pm.

Public transport:

Enter via Gate 4, High Street. The Colombo House Theatres are on the left.

Why is CRM Saturday Free?

CRM Saturday is Free because it is a community event organised by CRM Enthusiasts and sponsored by Microsoft.

Because it is a Free event we have had to restrict the attendees numbers so we are able to plan and cater for you according to our budget. If you feel there is a possibility that you will not be able to attend on the day please refrain from registering as it will prevent other valuable CRM enthusiasts from attending. CRM enthusiasts who register from a genuine organisation email will be given priority of those registering with a disposable email.

How can I Join the CRM Saturday Team?

If you work as a CRM Consultant, Developer, or Project Manager and passionate about contributing to CRM Saturday either as a Speaker or Event Coordinator we would like to hear from you.

Email admin@crmsaturday.com for more information

I have not received my registration yet?

If you have registered for CRM Saturday but not received your Confirmation yet, it may due be due to the following reasons;

Sending your registration from a organisation email is more likely to be accepted as a ‘Real’ person as opposed to ‘Spammy’ email, as we only want people who are serious about attending to register.

– email registration was sent from a disposable email which may be regarded as spammy

– The event date & venue is likely to change, in which case u will be notified in due course

– You have registered for CRM Saturdays in the past but did not attend, or failed to notify that that you would not be attending.

– You are on a Wait list as all available tickets are reserved

If you feel neither of the above apply, please feel free to email admin@crmsaturday.com so that we can update you accordingly.

Finally, please remember that this is a non profit event organised by technology evangelists contributing to the CRM community.

What do I need to present my Session at CRM Saturday?

You will require atleast 5 years experience in CRM, and present a suggestion that addresses a real world problem sharing your experience of overcoming them.

If you have not delivered a public presentation before, but are technically proficient we can help you deliver your session with an assistant or co speaker at your aid, so fear not. email admin@crmsaturday.com for more information.

Event location

Here, you will find directions to the conference venue. More space to meet and network!

Tweet CRM Saturday

#CRMSaturday @CRMConsultants

Sponsorship Enquiries

sydney@crmsaturday.com

UNSW
Colombo House Theatres
University of New South Wales – Kensington campus